Enterprise

Indigo Telecom Group is an Alcatel-Lucent "Premium Partner" for Enterprise voice and data networking solutions.

Based on a thorough understanding of business requirements and needs, Indigo has the expertise to design, implement, configure, support and maintain complex corporate voice and data networks.

Indigo has a proven track record in the design and implementation of some of the largest call-centre oriented voice networks in the UK and indeed globally, which are now under Indigo full support and maintenance.

Indigo offers a complete range of solutions and services that help medium to large organisations address and overcome the challenges in today's markets. All of Indigo's solutions allow partners to maintain their leading edge in an ever increasing competitive market.

Indigo allows partners to roll out new unified communications applications to more sites more efficiently and securely, thereby guaranteeing protection of their initial investment. Indigo's portfolio also includes energy efficient WAN and LAN switching products at core, edge and data centres to improve overall total cost of ownership through the lifetime of the service.

In order for our partners to respond more efficiently to customers increasing demands, their contact centre agents must be empowered with instant access to business applications as well as back office knowledge. Indigo's tried and tested collaboration solutions integrate with agent desktops and are proven to transform customer relationships.

Put simply - Indigo's product and services portfolio allows our partners to interconnect their networks, people, processes and knowledge for continuous, sustained and managed growth.

Indigo's solutions portfolio comprises:
Contact Centre solutions enable more efficient and effective customer service - whether the requirement is for a standard, voice-centric or a rich, multimedia contact centre that is fully integrated with enterprise business processes and collaboration solutions, as an Alcatel Lucent Premium Partner, Indigo can design, plan, install, manage and maintain both.

Unified Communication solutions enable simplified and personal communications that combine fixed and mobile voice, video, and IM with web and audio conferencing. Indigo's open collaboration solutions can also be integrated into a wide variety of desktop applications and business processes.

IP Telephony solutions are scalable and open with a flexible architecture that ensures high availability and high security across all enterprise topologies. They provide a feature-rich telephony user experience and integrate with Indigo's unified communication and mobility solutions.

Mobility solutions meet the needs of both on-site roamers and off-site mobile professionals. Specialised, third-party products are included to meet critical mobility needs required by industries such as healthcare or manufacturing.

Data Network solutions include a wide range of products which can be deployed in partner's wide area network. They are scalable to support business globalisation and energy efficient to lower partner's energy bills and contribute to environmental sustainability.

Security solutions protect partner's enterprise assets. They include user-aware data networks, IP telephony security, mobile user security and business process security solutions.