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Network Operations Centre (NOC)
Indigo's purpose built, carrier class Network Operations Centre
(NOC) is the first point of contact for all reactive and proactive
support and maintenance requirements.
With a fully manned 24x7 operation, Indigo's multi-vendor trained
1st line NOC support engineers guarantee to diagnose and solve
even the most complex of faults within committed response times
and service levels.
Where required, Indigo's NOC staff not only manage the dispatch of the field
service engineers, they also manage the escalation to second and third line support
in addition to owning the repairs, logistics and spares management processes.
Should engineers have to be dispatched to visit your site, Indigo's rapid response
and total UK/mainland Europe footprint means that we will never be more than
4 hours away.
As part of our fault management service, Indigo offers secure online web access into our intervention management system (IMS), thereby allowing partners to see real time status of any open tickets.
As part of the proactive health check services, Indigo offers an unrivalled level of network and alarm monitoring, allowing detection, remote diagnosis and problem fixes, even before it becomes service affecting.
With ever increasing demands on network infrastructure, Indigo is able to take
precise snapshots of current network utilisation and performance today as well
as predict requirements for tomorrow.
As one of a small number of companies accredited to ISO27001 Information Security
Management, Indigo offers structured disaster recovery and business continuity
services, whilst the configuration management services include, for example,
moves, adds and changes (MACs).
Indigo has a proven track record in terms of flexibility, scope and scale of network operations, delivering bespoke, high value, mission critical services to carriers, equipment manufacturers, utilities and global, blue chip organisations.
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