Voice and Data Consultancy

Indigo Telecom Group provides a range of voice, data and IP networking consultancy services, including network audits, network design, planning, configuration, optimisation, migrations and management. Indigo's networking consultancy services are available across a variety of different technologies, including IP, MPLS, VoIP, DWDM, TDM, ATM and network management.

Trained to Cisco CCNA and Alcatel-Lucent ACSE levels of accreditation, Indigo's Networking Consultants are highly qualified and possess an in-depth technical understanding and knowledge of networking in general. More specifically, they are skilled in terms of IP performance and Quality of Service (QoS) techniques for both real-time and non-real time traffic and applications. Indigo's aim is to design, deliver and optimise a fully converged network solution to eliminate the costs of supporting and maintaining separate voice and data networks.

In addition, Indigo has significant expertise in designing and deploying complex voice and unified communications applications and solutions over existing LAN and WAN infrastructures, helping partners to maximize return on investment, lower the costs of network ownership and increase network availability.

Network Audit
Indigo Network Audit service assesses the strength, resilience and suitability of networks to support voice traffic, as well as proving switch locations and or physical access requirements to assure network availability. Using industry recognised simulation tools, assessing the impact of Delay, Jitter and Packet Loss, Indigo recommends any actions required to upgrade the network infrastructure and Indigo's Consultants work with partners to design a more resilient solution that addresses all of the issues highlighted in the audit report.

Enterprise VoIP and Unified Communications
Indigo is an Alcatel-Lucent Premium Partner for voice and data. Indigo's Consultants are fully certified in the design of Alcatel OmniPCX solutions and the associated market leading applications such as OmniTouch Contact Centre and Unified Communications.

Contact Centre Call Flow Design and Scripting
Indigo's Consultants work with partners to understand and determine optimum business process and the resulting "call flow" logic. The resulting design documentation is then used to develop the necessary configuration routing scripts which the contact centre follows.

Information Security Design
An increasingly important aspect in the design or modification of a Telecoms network infrastructure lies in the design of the information security processes. As one of a small number of companies accredited to ISO27001 Information Security Management in the UK, Indigo not only offers security audits, structured disaster recovery and business continuity services, it also offers configuration management services to include, for example, moves, adds and changes (MACs).

Network Continuity Planning
With true dependency upon reliable telecommunication infrastructure, Indigo's Consultants design and plan networks proven for reliability. Full risk assessments are carried out to alleviate any outages.

Network Migration/Integration
Network migration planning is a critical factor when considering moving any current voice, video and data system to a single, converged IP network. Indigo's migration planning consultancy service addresses all issues that are associated with phasing out or consolidating previously independent legacy network systems, equipment and staffing and moving to a new IP converged environment.